Frequently Asked Questions
Everything you need to know about our handcrafted watercolors and service.
What makes A. Gallo Colors unique?
Our paints are handcrafted in Italy using artisanal methods. We use single-source pigments and a proprietary binder made of honey and gum arabic for exceptional flow and transparency.
How long does shipping take?
We ship worldwide from our studio in Assisi. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Are your pigments ethically sourced?
Yes, we prioritize sustainability and ethics. We work closely with historical pigment houses and ensure all raw materials are sourced responsibly and are safe for professional use.
Can I return my order if I change my mind?
We accept returns on unused and unopened products within 14 days of delivery. Due to the artisanal nature of our paints, we cannot accept returns on items that have been used.
Do you offer professional or bulk discounts?
We periodically offer curated sets for professionals. For large volume inquiries or educational partnerships, please contact our support team directly via email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.